Return & Refund Policy
At Relvioran™, we want you to feel comfortable when shopping with us. This policy explains how we handle return requests, replacements, and refunds.
1. Return Window
We offer a 30-day return period starting from the date your order is delivered.
To qualify for a return, the item must meet the following conditions:
- It must be in the same condition as when it arrived
- It must not show signs of use, wear, or damage caused after delivery
- It should be returned in its original packaging whenever possible
- A valid proof of purchase or order confirmation must be provided
2. How to Request a Return
To begin a return, please contact our support team at:
If your request is approved, we will provide return instructions and any applicable shipping guidance.
Please note:
- Returns must be authorized before items are sent back
- Packages returned without prior approval may not be accepted
If you are unsure whether your item is eligible, contact us first and we will help review your request.
3. Damaged, Defective, or Incorrect Items
Please inspect your package as soon as it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and provide a suitable solution.
To help us process the claim faster, please include clear photos of:
- The item received
- The packaging
- The shipping label, if applicable
4. Items That Cannot Be Returned
Some products are not eligible for return.
These may include:
- Personalized or custom-made items
- Personal care or hygiene-related items
- Perishable goods
- Hazardous materials or products containing flammable components
- Gift cards
- Clearance or final sale items
Shipping charges paid at checkout are generally non-refundable unless the return is due to our error.
If you are unsure whether a product falls into a non-returnable category, please contact us before requesting a return.
5. Exchanges
We do not process direct product swaps in all cases.
If you would like a different item, the usual process is:
- Request a return for the original item
- Wait for the return to be approved
- Place a new order for the item you prefer
This helps speed up the replacement process and avoids delays.
6. European Union 14-Day Right of Withdrawal
For customers located in the European Union, you may have the right to cancel or return your order within 14 days of delivery for any reason, subject to applicable consumer regulations.
To qualify under this right:
- The product must be unused and in resalable condition
- It must be returned with original packaging where possible
- Proof of purchase is required
This statutory right applies where required by law, even if it differs from our standard return timeframe.
7. Refund Process
Once your returned item is received and inspected, we will let you know whether your refund has been approved.
If approved:
- The refund will be sent back to your original payment method
- Please allow up to 10 business days for processing after approval
Please keep in mind that your bank or card issuer may take additional time to post the refund to your account.
If your refund has been approved and you have not received it after 15 business days, please contact us at:
8. Return Shipping Information
Do not send items back without contacting us first.
If your return is approved, we will provide the correct return instructions. In cases where a return label is required, it must be issued or approved by our team before the item is shipped back.
Contact Us
If you have any questions about returns or refunds, please reach out to us:
Houseware International Inc
6015 Randolph St, Commerce, CA 90040
Phone: (323) 581-3000
Email: service@relvioran.com
Thank You
Thank you for shopping with Relvioran™.
We appreciate your trust and are committed to making the return process as clear, fair, and straightforward as possible.