FAQ
1. What kind of products does Relvioran™ offer?
Relvioran™ offers thoughtfully designed smart home and lifestyle products made to bring more comfort, convenience, and style into everyday living spaces.
2. Where do you ship from?
Our products may ship from different fulfillment partners depending on the item and destination, allowing us to provide efficient delivery and a wider product selection.
3. How long does order processing take?
Orders are usually processed within 2–4 business days. During holidays or high-demand periods, processing may take slightly longer.
4. How long does shipping usually take?
Estimated delivery times vary by region:
- United States: 10–15 business days
- Canada / UK / Australia: 11–16 business days
- Other regions: 15–20 business days
5. Do you provide order tracking?
Yes. Once your order has been shipped, you will receive a tracking number by email so you can follow your package.
6. Why is my tracking number not updating right away?
Tracking information may take 1–3 business days to update after your shipping label is created. This is normal and does not mean your order is not moving.
7. What payment methods do you accept?
We accept PayPal as well as major credit and debit cards supported at checkout.
8. Is my payment information secure?
Yes. All payments are processed through secure encrypted systems. We do not store your full card details on our servers.
9. Can I change or cancel my order after placing it?
If you need to update or cancel your order, please contact us within 12 hours of purchase. Once an order enters processing, changes may no longer be possible.
10. What is your return policy?
We offer a 30-day return policy for eligible items. Products must be unused, in original condition, and returned with proof of purchase.
11. What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible after delivery and include clear photos of the item and packaging. We will review the issue and help provide a solution.
12. How do I request a refund?
To request a return or refund, please email our support team with your order details. Once your return is approved and inspected, your refund will be processed to the original payment method.
13. Do you ship internationally?
Yes, we offer international shipping to many destinations. Delivery time may vary depending on location and customs processing.
14. Will I need to pay customs duties or import taxes?
For international orders, customs duties or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer when applicable.
15. How can I contact Relvioran™?
You can reach us at:
Email: service@relvioran.com
Phone: (323) 581-3000